"Very nice staff all around! Superb customer care of clientele, rooms are extra clean and smells great with very good beds and just a stunning property with an in ground pool and hot tub. Will be returning in a few days. Gracias!"
"I booked this room as my layover was in PR. I called to make sure that they knew I’ll be coming in for a late checkout but when I called the lady was rude. Then proceeded to tell me that she won’t be able to accommodate my stay because of the water shortage. I requested a refund and they Denied it and kept all of my money. Keep in mind I was only going to be in the room for less than 5hrs. Not at all professional. If I could give 0 stars I would!"
"Absolutely beautiful. The owner Ron was so nice and helpful with recommendations for restaurants and attractions in the area. If you’re planning on staying in the central mountains this place cannot be beat. "
"Mont Carpe Diem is more than just a resort. It truly feels like a home away from home.
From our very first meeting with Pedro and Yolandra, we were touched by how caring, loving, and welcoming they were. Everything they did for us came from the heart, and they made us feel truly special and at home.
The resort itself is an absolute paradise. My husband and I were amazed by its breathtaking beauty, peaceful atmosphere, and the love and care that went into every detail. Our experience at Mont...
"I would like to personally thank the staff and everyone at Villas at Auxilio Mutuo for providing such an excellent experience during our stay. From the beginning to the end of our visit, the customer service was outstanding. Everyone we encountered was friendly, helpful, professional, and responsive whenever we needed assistance.
One of the things that stood out to me the most was how safe and secure I felt during our stay. The property is connected to or located right alongside Auxilio Mutuo...
"Rating: ⭐☆☆☆☆ (1/5) - Absolute Nightmare!
This was hands down the worst accommodation experience I’ve ever had. Communication is nonexistent. I contacted the host/management the day before arrival—no response. I messaged again the morning of—silence. I landed and was essentially stranded, finally receiving the check-in instructions hours after my flight landed.
It only got worse once I actually got inside. There were zero towels provided. When I reached out to staff, it took them a ridiculous...
"My room was changed upon arrival, I was not given a room change discount since I did book a bigger room . The room I was in was not clean, because of the location and ability to call and uber and leave was not an option, therefore no point to complain."
"The sealant under the shower door was coming off, causing water to leak out. pull out couch was broken and due to it being broken I did not lift it to look for the remote that was stuck underneath. Came back one day and the door was wide open. Horrible communication. Uber and door dash could never find us. Not happy with my stay at ALL"
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