Find 3 Star Hotels in Altoona, IA from SAR 311

"Room was not so clean.. Hair all over on the shower walls and trash still on the room floor. Hotel was nice. Loved the location, amenities, and pool area"

"Our room was not cleaned well- hair in the bed, toilet water was dirty with hair and weird colored water (not cleaning products), mold in the bathroom. Downstairs was updated and very nice, rooms need work. "

"Perfect place to stay if you’re visiting West Des Moines. Biscuits and gravy were amazing!"

"The beds are very comfortable! Hardly anyone staying in the hotel, yet housekeeping was at our door before 11. "

" Very nice, quiet, clean rooms & friendly, helpful staff. Good location."

"I would like to rate the staff higher however this is the second year I have had an issue with the housekeeping staff. My husband and I attend an event not far from this hotel around the same time every year. Because the event doesn’t start until later in the day, I asked for a late checkout. For $15 I was given until 1 pm. But even though I had a late checkout, the housekeeping staff began knocking on my door at 9 AM. I told them to go away, which means I’m obviously occupying the room and I had not checked out. They then knocked on my door at 10 AM which I said please go away. I have a late checkout. And then at 10:30, I could hear someone trying to use a key card to open the door without knocking. Luckily, I had locked the deadbolt. At 11 AM, I received another knock in which I walked up to the door and said please go away. I have a late checkout. Call the front desk. And then again at noon, they knocked on the door. At this point, I was very upset. I told the housekeeper to please go away, that I had a late checkout, and that she needed to call the front desk. She just stood outside my door until I walked back to it and told her if you don’t leave, I’ll call them and tell them you’re harassing me. Due to a health issue it is difficult for me to sleep. All of this made it impossible. I used to work in a hotel- this was ridiculous."

"Beyond expectations! Super property and staff."