"The desk staff was terribly impolite and unwilling to provide minimal assistance or accommodation. Check-in was at 3:00 pm. We arrived at 2:50 p.m., and the desk clerk insisted that we could not access our room until 3 p.m. I pleaded that we were exhausted from traveling all day. However, the check-in attendant said we should wait in the lobby until the room was "freed up" at 3 p.m. She refused to explain why we could not check in 10 minutes early. I learned that the room had been...
"The desk staff was terribly impolite and unwilling to provide minimal assistance or accommodation. Check-in was at 3:00 pm. We arrived at 2:50 p.m., and the desk clerk insisted that we could not access our room until 3 p.m. I pleaded that we were exhausted from traveling all day. However, the check-in attendant said we should wait in the lobby until the room was "freed up" at 3 p.m. She refused to explain why we could not check in 10 minutes early. I learned that the room had been...
Ricardo