"They canceled my reserved room without informing me. Earlier, I called them because my flight was delayed and asked whether they could either move my reservation to the next day or provide a refund. They told me that neither option was possible. At no point did I ask them to cancel my reservation.
However, when we arrived at the property around 11:30 PM, the staff informed us that they had already given our room to someone else and laughed in my face. I requested them if they could provide me...
"They canceled my reserved room without informing me. Earlier, I called them because my flight was delayed and asked whether they could either move my reservation to the next day or provide a refund. They told me that neither option was possible. At no point did I ask them to cancel my reservation.
However, when we arrived at the property around 11:30 PM, the staff informed us that they had already given our room to someone else and laughed in my face. I requested them if they could provide me...
Saraswati