"Before booking this hotel, I read mixed reviews and thought people were being overly critical. However, I was thoroughly disappointed.
Upon arrival, the receptionist couldn’t find my booking and spent 20 minutes on the phone. I was then taken to a room with dirty walls, no shower curtain, a shower head and taps full of lime scale, a non-working TV and a torn headboard. I refused to sleep there and requested a refund.
The receptionist insisted I stay, but I refused and demanded a refund for the...
"Before booking this hotel, I read mixed reviews and thought people were being overly critical. However, I was thoroughly disappointed.
Upon arrival, the receptionist couldn’t find my booking and spent 20 minutes on the phone. I was then taken to a room with dirty walls, no shower curtain, a shower head and taps full of lime scale, a non-working TV and a torn headboard. I refused to sleep there and requested a refund.
The receptionist insisted I stay, but I refused and demanded a refund for the...
Sandra