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"Very friendly and helpful staff, simple and filling breakfast provided. Though a small hotel with a cafe, the room is cozy yet large enough for a whole family of 4-5 with all the amenities provided. It’s near the train station and a large 7-11 with surrounding good food and walking distance to all the places of interest. Although there’s no elevator, the staff had helped to bring up our luggage to the room as we explored Yufuin, since check in is after 4pm. Check out is very late though, till 5pm, hence it’s great for those who want to explore more or just make use of the onsen or lounge. Overall a very satisfying stay and highly recommended!"

"Everything is done correctly and attention to details are second to none. I would suggest they limit the age of young children as they can be noisy and annoying screaming and running around the resort."

"This was my third stay, and once again, it was above my expectations! The atmosphere is great, the food is excellent, and the staff are wonderful. I will definitely be back again."

"Excellent hotel in Yufuin! Location is mins walk away from Kinrin Lake so you can enjoy the excellent morning view. Hotel room is clean and comfortable, and the private onsens are really great for relaxing. Dinner and breakfast are really must try in my opinion. Staffs are all very friendly and helpful too."

"Nice view ."

"Prívate onsen in room was perfect. Staff were very welcoming and helpful. Exquisite meals"

"Sunny and the other staff were so wonderful, they helped with laundry, directions around town, taxis and so on. The rooms are large and comfortable, the upstairs terrace is lovely; all the American and Japanese toys from the last fifty years on display are fascinating; roomy, clean kitchen with pleasant, quiet and restful common room area"

"Beautiful, traditional Japanese style rooms provide an authentic experience. We enjoyed the breakfast. They did their best to accomodate my wife's gluten free diet needs. The family onsens were a nice option for privacy."

"We booked a western style room with ensuite. The room is suited to people younger and smaller than us. Staff were friendly and carried our bags up to the room for us. Beds were too hard for us (we like firm) and chairs too short for comfort. The toiletseat was toosmall for a large male. None of these issues for us would bother smaller, younger people. "