"A distinctly average property that lacked a few touches"

"Cleanliness excellent. Tiny observation, could do with some wine glasses. "

"strongly recommended."

"I had a terrible experience with my hotel booking yesterday. I made the reservation in the morning and informed the owner, John, that we would arrive late, after 9:00 PM. She told me there would be a £60 late check-in charge, which I agreed to. At 9:00 PM, she messaged me, and I explained that due to traffic and an accident, we would be delayed by about an hour. She responded rudely, telling me to call when I arrived, and I agreed. Before reaching the property, I messaged her at 10:55 PM to...

"Hotel.com act like a scam. I didn't know that the Ty Nant hotel was only for students. After contacting Hotels.com several times, it was impossible to get the deposit back. Therefore, Hotels.com has miscommunication with Ty Nant hotel and I been lie about the refund. Keep up the good work Hotels.com Anyway, it doesn't matter what's my opinions. But definitely it will have a impact on people when they're read my review on Trustpilot. "