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"Gym very small. Used the spa the first evening with no cost, the following morning when I went to use it after gym was told it was £30 per person. When speaking with reception they said it is because it is new and it is on the website, I have checked website and it is in very small print when you are looking for it. I understand the payment however think that the hotel should inform you upon check in that there is a cost instead of finding out when you go to use the facilities. I also had a food credit automatically from Expedia however again was not informed of this and hadn’t realised until I received an email when I had left. When checking out and speaking to reception to say I was disappointed re the cost of spa and no info, there was no apology just simply it tells you on the website, not what you expect from a 5 star hotel. It was a reasonable stay and rooms clean and comfortable, however when trying to order room service qr code say 5050, this was constantly engaged so ended up just calling reception."

"Very pleasant stay and good value. Breakfast was really excellent"

"Great location and very good value. "

"Great stay, staff were amazing, check in was a breeze, including a comp upgrade for our 20th anniversary. Only stayed for one night; but could have happily stayed longer. Room was immaculate, view is stunning across Whitby and the Abbey. Cooked breakfast was great, poached eggs on request, missed out on the fruit, but that’s what a lie in does. A lie in caused by a really comfortable bed, best night asleep in a good while! Thanks Royal Hotel, we really appreciated being looked after so well!"

"Comfy clean room. Staff were very friendly and helpful. Lovely breakfast. Great value for money"

"Upgrade was great"

"We really enjoyed our stay here There were a few little issues like tea stains on the sofa in the room and maybe the carpet could do with a deep clean i think they should change their description of the rooms though as this is definitely misleading we booked a Queen room and the Expedia description did actually say Queen bed (super King-sized) it turns out that the Queen rooms don't actually have Queen size beds they have king size beds so we had to pay an extra £15/night to upgrade to a super king-size bed"

"We are regular visitors to this hotel and love staying here. The staff are super friendly, helpful and efficient and the room was so comfortable and very quiet."

"Lovely stay thank you. Great location In York for sight seeing. Would definitl"