"Really good hotel and clean.
The staff were professional friendly and smartly dressed.
The choice of menu was excellent and the french waiter was very helpful and efficient so well done.
Highly recommend this hotel for any event
Well done everyone
Tom"
"Overall, the Double Tree is a lovely hotel with very helpful staff and great customer service. The only downside in our experience was the pillows (1 too small and 1 too big), seems to be quite common these days, but we couldn’t sleep properly on either of them. Also, the food prices are quite expensive (breakfast is approx. £17 and a basic pizza will set you back £21 if delivered to your room)."
"Our last visit before the hotel closes 😢.
We go once a year, normally around Christmas, but as it’s closing soon brought this forward.
Huge thank you to all the Grosvenor team who we have met many times over the years for their kindness and hospitality.
Chester is loosing not just a hotel but a genuinely unique landmark and much of that is down to the amazing staff.
I hope it will return but sadly I suspect it may never have the special/uniqueness it has had as the staff will all have moved on or even retired.
Wishing all the staff and the hotel the very best for the future."