"Desk staff were very nice and pleasant during our stay. However, our room was not cleaned on Saturday or Sunday. On Saturday morning I spoke with the housekeeper and asked her to leave two plastic cups and fresh towels in the room. When I returned to the room on Saturday evening I discovered that the housekeeper had not been in the room. I had to go down to the lobby for fresh towels and to the coffee counter to get 2 paper cups. Thankfully, I bought Hefty trash bag from home so I was able to empty the two small trash cans in the room. Sunday I was out of the room all day. When I returned Sunday night I found the room exactly as I left it. The trash bag was still there with trash in it, no nee plastic cups, and no fresh towels."
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