Search Cottages in Whittingham

"Stayed here with my family and overall the property itself is decent, but the experience after checkout was very disappointing. We were charged $500 for carpet cleaning due to a small food stain (blueberries). While I acknowledge the stain occurred, the charge was completely disproportionate. A full carpet steam clean was done by an external contractor at a cost of $500, with no attempt to consider a more reasonable solution like spot cleaning. I raised this professionally and requested a fair review, but the hotel refused to reconsider and closed the matter without any flexibility. Also, during the stay, the room was not properly cleaned on one occasion and we had to raise it. It was improved the next day, but it should not have happened in the first place. Overall, the property is fine, but the way issues are handled — especially charging excessive cleaning fees — is disappointing. Would recommend future guests to be cautious."

"Friendly and easy check in, welcoming to pets and room had everything we needed for our stay."

"Yes"

"Restaurant was closed over Easter "

"Very spacious, great A/C, great location easy onsite parking, no reception check in."

"The breakfast was bad. Instead of hot breakfast, we have only been supplied cold so called "continental breakfast" despite we paid in full for that. For that, we have to lodge a formal complaint in another email. "

"Friendly staff, great breakfast "

"Staff accommodated our wishes"

"Beds were comfortable, bathrooms were ok, no included breakfast as advertised and loud band down stairs."