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"Room was clean and refurbished but let down by the bathroom The toilet was badly located and toiletries insufficient ( particularly as there was nowhere to shower in spa) due to no changing rooms being available Parts of the hotel have been refurbished and are lovely although often just superficial but the other parts are very tired and and unloved. Spa - the areas which were available were very good and clean but again doors were lacking in cleanliness and if you look closer corners are missed and left unclean Breakfast - was ok choice was fair but coffee was extremely poor. All staff who we interacted with were very pleasant and friendly - particularly Michelle on reception and the lady in spa at 4.30 Overall wonderful location - mainly clean and friendly staff I appreciate there is a lot of refurbishment happening with the spa and infinity pool - but it does appear that other areas are in decline."

"A very enjoyable stay. Very friendly staff, lovely room, delicious food and a great location. Very comfortable bed and clean contemporary bathroom. "

"Staff very friendly"

"The room was better than expected "

"Clean room, great walk-in shower, hot water and coffee and tea in the room. TV programs good. Staff went out of their way - just great people"

"Lovely hotel room was very comfortable however the spa wasn’t very relaxing as it was full of screaming kids running and jumping in the pool "

"Can't understand what's so prestigous about it, fairly average really. Location is awful, name misleading. Set by a landfill site. Restaurant ok. Bathroom was nice."

"The stay overall was quite good but it was a disappointing experience. After booking we where informed that work was taking place and we may be subjected to noise. I made contact to explain this was to be a special break for my Wife's 60th Birthday and they should have warned us about possible disruption before booking. A reply was sent apologising for this, but told us to make contact with reception where steps could be made to make up for this. Upon check-in reception knew nothing about this and told us the Email we had was from Expedia and they hadn't been informed, so could do nothing for us. This despite the Email being 'signed' by the hotel. The room itself was ok, usual size with Tv and tea/coffee facilities. Couple of items could have been cleaner but nothing major. The shower was easy to use with good flow and temperature, unfortunately the cubicle itself was rather small. Shame really as there was some wasted space around the enclosure. And now the 'view' ? I wasn't expecting the rolling hills of Cumbria but the part derelict building that filled the window was a surprise to say the least ! The cooked breakfast was made to order and arrived hot in good time, though the half Black pudding slice was a bit stingy. Coffee was good and a decent array of cereals, toast etc."

"The staff and service was fantastic, the breakfast was well cooked and a late check out as part of the cost made it all extremely worthwhile."