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"Very nice staff and clean hotel! They were able to accommodate my mother who is disabled and she really enjoyed her stay with her dogs she loves the Sonesta now she says she only wants to stay with them now lol we will def be back & use them anytime visiting Chicago "

"The room was clean. The staff had a little trouble, figuring out that we were two separate parties in two separate rooms with one reservation. It took them forever to bring a water kettle to the room."

"Yes "

"The hotel feels outdated, and the exterior could really use some renovations. Unfortunately, the pool was also ice cold, which made it difficult to enjoy."

"Everything was abovevand beyond. Zero complications or complaints. "

"Room was cleaned but it was noisy outside."

"Promised me roll away beds o. The phone and would not deliver upon arrival. Also been staying hear occasionally over ten years and was the dirtiest I’ve seen it. Messes in the elevators and weird smells. Also FYI, they now charge for parking now which is ridiculous at this property IMO. "

"N/A"

"Receptionist was very friendly and helpful, he smiled when he first saw us. The shuttle drivers are very good, too. Thank you! "