Search Castles in West Stockbridge

"Wonderful place but doors to rooms open on outside halla"

"Nice stay. Friendly staff. Close to Butternut. We’ll be back"

"Stayed for a long weekend in the grand villa. The room was spacious and clean. Even though it was winter there were still tons of activities in the resort. The jacuzzi was nice after a day of skiing and the balcony had a nice view. The staff was very friendly and helpful."

"Clean, comfortable, nice pool and hot tub, friendly staff. Would go back"

"Looks way better in person than the pictures. Still old and dated but not as spooky as the pictures seem. They don't tell you this at all, just expect you to read a packet - there is no housekeeping, no nothing. You are supposed to take your own trash out. They also do not really clean the room beforehand because there was trash leftover from the previous person. It's basically a rental home. Maybe I missed a description but do not expect this to be your standard hotel type setting. Also, request a second floor room. We had someone above us who sounded like they were wearing their ski boots, thumping around the entire room non stop, through midnight and then restarted again at 6am. The hotel did not do any thing. We got zero sleep our last night and this entire experience has left a sour taste in my mouth. Outside of the convenience of the location, there is zero reason to really want to come back... you can't beat the price but don't expect anything but the basics. "

"Great friendly and helpful staff. The building is fantastic and the rooms have a very cool vibe and are very clean! "

"Very comfortable "

"The staff at the front desk was welcoming, the room was very nice. We enjoyed our stay. HOWEVER - on the day we were to arrive there was a major blizzard. There was no safe way to drive from the Boston area to Pittsfield. I called the hotel 2 days before to say that we would be arriving a day after our reservation. We had purchased cancellation insurance. When we arrived a day late I asked the front desk about a refund. They told me to call Expedia, which I did. Expedia tried to reach the hotel and was unable to do so. They referred me back to the the manager. It is now a week later and after several calls to the hotel, the manager never returned my call. I find this unacceptable."

"My room smelt like mold. The hotel was very clean staff were very nice. The beds were not comfortable . "