"The Hotel's location is very good. However, it is busy and can be loud at times. The check-in was a bit hard, as there is not really a front desk, as customers are required to self check in. Was unable to check in early as requested, however, staff locked up our bags. Upon returning twas unable to self checkin in. There is a buzzer, which "may" get staff to come to desk. However, I rang it and end up waiting, for awhile before staff attended. I explained, I was unable to self check in. ...

"The room was clean, spacious (especially compared to London norms!), and comfortable. The elevators functioned smoothly. There was minimal interaction with the staff (eg, no daily cleaning, which was not a problem for a short stay), but when we needed help, they were courteous and helpful. The location is perfect, close to the Tube and Hampstead Heath. We'd definitely stay again."