Find hotels near Wave Pool, Fairmont from SAR 213

"Bathroom needed to be cleaned"

"It was very clean and bar tender was very professional. "

"Upon walking into the room, it was so discugsting that we couldn't stay yet they still charged us for a night because it was too late to cancel. DO NOT STAY HERE. DO NOT USE"

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"Breakfast was Fresh."

"Staff were friendly and very helpful. Rooms were clean and beds were very comfortable."

"beds were terrible got ants on my stuff after sitting them on the floor could use a luggage rack "

"Yes all of the above"

"DO NOT STAY HERE! Do not let the false 8.5 rating fool you. We left immediately without staying and are getting a refund. The place was disgusting. Unprofessional from the beginning. Lady at the counter was doing what looked like personal laundry and had a large trash bag full of clothes spilling out behind the counter on the office floor. Hotel immediately gave off the vibe of ick. At first we thought it was just the front desk and we were tired so maybe it wouldn't be that bad in the room. So we went up to the room, opened the door and saw a freshly made room although the lighting wasn't great. BUT after walking in and checking the bathroom and then each bed for cleanliness to confirm, we promptly returned to the lobby and returned the keys to the front desk. The bathroom was dirty everywhere, just gross. The beds were full of hair and the sheets were dingy. When going back down the elevator we noticed the dirt of the halls and the elevator itself. As we left we told the lady at the desk why we were leaving and she said "oh well I will tell my manager tomorrow." Made me think it happens often. We made arrangements to stay elsewhere even though we had to pay more and it was the best decision we made. "