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"The staff was very friendly and helpful. The hotel was very clean. However, the street noise made it very hard to get a good nights rest."

"The hotel itself was beautiful and had a relaxing atmosphere, especially the outdoor fire pit area with a great view. However, there were several disappointing aspects during our stay. Self-parking was extremely expensive at $56 per night, which felt excessive. There was also no bell service available to help with luggage, making check-in and unloading difficult. I was surprised that the sauna required an additional $20 per person to use, considering amenities like this are often included at hotels in this price range. The toiletries were also not great — the shampoo and conditioner left my hair feeling very dry afterward. One of the biggest letdowns was the outdoor seating area by the fire pit. While the setting was beautiful, the chairs and pillows were noticeably dirty with bird droppings, which made it hard to fully enjoy the space. Overall, the property has potential, but better cleanliness, included amenities, and improved guest services would make a huge difference."

"They didn't clean my room."

"I liked it. For one it's just what I needed. Simple, clean. Great location and easy parking underneath the hotel. Located near the Pier where there is a great seafood restaurant. Some of the rooms may have the view blocked by stairwell or electrical things. It didn't matter whether I had a 3rd floor or 2nd floor. The elevator is a nice addition to a weary traveller. Front desk staff both great night and day. I'd return. "

"Check in was easy and the staff friendly and helpful. Room was clean and comfortable. Son enjoyed the pool which was nice after long days at Laguna Seca. Close enough to fast food restaurants and grocery stores including some fantastic donuts at Monterey Donuts. Also being an easy drive to and from Laguna was great. If we are able to make the trip again next year we will strongly consider using El Castell again"

"Everything was perfect! Customer Service was amazing!"

"The tub would not drain. The first shower i discovered it and bathed in others gunk coming up. Then i had to Plug drain to take next shower. I was given the wrong directions to get to my room and had heavy stuff. I had to re park car as well. No refrig or microwave. What kind of place does not provide this? "

"Lone Oak Lodge is convenient & very close by to many places I wanted to see —- Monterey, Carmel, Carmel Valley, Pebble Beach, 17 Mile Drive, Pacific Grove, Carmel Mission Basilica Church. Only 5 to 15 minutes drive. Stayed here a couple of nights. Reasonable price for huge, clean room & accommodating staff, including the housekeeping. The smell of the room though is too clean! Ingredients of cleaning supplies might be a bit much for people with smell sensitivity. Thank you!"

"The hotel is really pretty, the self check in and check out is amazing, sadly the pool was under maintenance. We’re definitely coming back"