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"The check-in counter is one of the smallest that I have seen among all the five-star hotels that I have been to. The staff could have easily directed some group check-ins and executive level customers to the executive lounge. The daily cleaning staff and the turn-down service staff are two different teams based on the staff self report. However, it seems that the daily cleaning staff also does the evening turn-down service except for the first day. The room cleaning service and turn-down...

"When we checked in, our room that they gave us smelt like cigarettes. The floor where our room was was currently getting the carpets ripped out and there nails all over the floor. Not a 5 star resort. Forcefully asking us to review them"

"因為冷天中央暖氣，房間又不能開空調，又沒有窗…很焗…廁所又有臭味…最後要換過另一間房..稍為好少少"

"Happy stay ;-)."