"Great location right on Westminster Bridge, with easy access to many of London’s main attractions. We stayed for four nights across two rooms, and overall the rooms were spacious, comfortable, and well maintained. It’s a very large hotel, but it felt well managed, with good facilities and a pleasant overall atmosphere.
The staff were especially helpful and friendly throughout our stay. My only minor disappointment was that our Expedia Gold status wasn’t formally recognized, so I came away feeling that booking directly with the hotel may offer better benefits in the long run. That said, the staff were great regardless, and overall we had a very positive"