"Breakfast was repetitive and not very good, and the food in the restaurants was very expensive. The service was terrible; I had to go to the lobby twice to get someone to clean the room. There were cockroaches on the balcony, and people were smoking marijuana there—the smell wafted right into my room. I made a bad choice 😢!"

"Not a great check-in experience, room had pulled up carpet and broken lamp (upgraded bungalow room) and was not worth the price we paid. Restaurants and Luau on-site were overpriced and underwhelming. The only upside was the manager Gretchen that helped us to move to a different room (lower priced), but better view. We didn't get any money back, but Gretchen was very nice and helped us out."