"The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the...

"When we arrived the place was very cold 14 degrees and a window was open. We turned up heat, closed window and went into town, returned 3 hrs later. After returning, apt warmed up to 17 when thermostat was set to 20. And also - a very pungent sewer smell was pervasive in apt. Guessing that is why window was open when we arrived? We left again to walk to Ahoy for tennis and returned 3 hrs later to an even worse smell and cold apartment. We left that night and went to a hotel. I did not...

"Schönes, sauberes Hausboot in perfekt zentraler Lage."