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"I recently stayed at Henann Regency & Spa and found the overall experience disappointing. From the moment of arrival, the reception lacked warmth and hospitality. The staff immediately requested the deposit without offering a proper greeting, welcome drink, or even a simple inquiry about our journey. These small gestures would have made a meaningful difference. Upon entering our room, I took a quick shower and discovered that the drain was clogged, causing water to back up. Attempts to contact housekeeping were unsuccessful as the phone was not working, and my partner had to go to reception to report the issue. When maintenance arrived, he promptly attributed the problem to hair in the drain, despite the fact that I had not washed my hair. We were then relocated to the adjacent room; however, the Wi-Fi connection there was consistently poor throughout our stay. It was only the night before our departure that a staff member informed us that certain rooms have Wi-Fi dead spots, including ours. If this is a known issue, appropriate measures such as installing Wi-Fi boosters should be implemented. At the breakfast buffet, no explanation of the process was provided, leaving us to navigate it on our own. The check-out experience was similarly unsatisfactory. The receptionist did not inquire about our stay and immediately proceeded to deduct a fee from the deposit due to a lost key card. When I requested a feedback form, her tone was discourteous, and she stated it would be provided"

"Friendly staff, great breakfast. AC Unit was loud made rattling noise, and cooled the room poorly. "

"Staff was amazing food was better than expected "

"Staff were very helpful and accommodating. "

"Beautiful pool, casino for entertainment and buffet restaurant. Walkable to airport."

"Yes the breakfast was wonderful very fresh and everything"

"My family enjoyed our 2-night stay there. We found the place clean, relaxing and comfortable."

"The room was clean and well maintained. Housekeeping was available 24/7 and staff were friendly and accommodating. Breakfast buffet was excellent! There were many choices available for guests to select. I love the fact that one of big shopping malls was a walking distance. The only downside was a construction noise during one of the night we stayed. "

"I had a very disappointing stay at this Radisson Blu hotel and would not recommend it. Upon check-in, the reception staff forgot to return my passport, which is a serious oversight and caused unnecessary stress. Unfortunately, the issues didn’t stop there. The bathroom was not properly cleaned, there was hair in both the shower and sink area, and basic amenities like shower gel and hand wash were missing. The in-room facilities were also subpar. The iron was leaking and had to be replaced, which further reflects the lack of attention to maintenance. Overall, the amenities and service fell far below what I would expect from a hotel claiming to be 5-star standard. Additionally, the hotel is currently under construction, which made the environment unpleasant and disruptive. There is also no pool available, which was another letdown. To add to the frustration, I was not allowed to have breakfast while wearing flip-flops, which felt unreasonable given the overall poor standard of the hotel. All in all, this was not a comfortable or enjoyable stay, and I expected much better."