Search Castles in Upper Saddle River

"Stayed in room 249, there was a loud banging noise that kept waking me up thru the night. I was not happy. And the ceiling near the bathroom, looked like it was repaired by a blind man. C’mon you can do better! "

"No cafe machine in the room, very small fridge, No microwave"

"This is a five star hotel in the Bronx. If you are driving, there a limited number of free gated guest parking on a first come first serve basis, which was a pleasant surprise to me since I was already prepared to pay for parking in a 3rd party garage. I loved this place."

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"Luke warm showers after waking in nyc all day. Broken tv in the main bedroom. Toilet was clogging when flushing every time. Pull out bed was very stained and they did not have any covers for it or extra pillows for my kids. Pool was closed, we booked it for the pool. Kids are disappointed. The staff was friendly but did not help with any issues, besides offer too change rooms at 1am but said there could be a chance the water in that room would be the same way. He was very nice, it was just very disapointing. The breakfast was large and decent. The rooms were pretty quiet, there was a screaming baby next door that i didn't hear until i opened the door to the hall. They was a bus stop right in front of the place, so that was awesome. Just a miserable experience with the luke warm shower after a long day in the city. "

"Excelente y económico"

"This the best value for the price."

"The hotel was very updated and comfortable. We had to park in the back up parking lot due to our late arrival but that worked out fine. The staff was very attentive."

"The hotel oversold the rooms and apparently that means the hotel gets to pick and choose who they want to lie to. My room was supposed to be ready at 12, it wasn’t. I literally chose to come stay here because of the bar. Unfortunately I couldn’t see past the horrible front desk experience. I was hoping to like this place so that my family and friends would have a comfortable stay while in NYC. I will never stay here again or subject people that I love to this place. The room I was promised was not what I was given. The lady tried to gaslight me and manipulate the situation. People think I’m extremely young but I’m not and try to treat me poorly based on my appearance. Save yourself the headaches and don’t book here. Here’s the list of things that were not working: the TV wouldn’t go any louder than like a quarter of the volume, there was no refrigerator unless you want to pay $10 per day, there’s one microwave on a certain floor, the noise from the street and sirens at all hours of the day and night, and the food gave me food poisoning. This was my first impression of Harlem and it’s not a good one."