Search Residences in Underwood

"Staff were all friendly and helpful and felt they were able to speak to you without being hurried. Breakfast was excellent and the one evening meal we had was too."

"We stayed as a couple on a pleasure trip. We have stayed here many times over the years and I would say that the rooms are need a refresh now. They are clean though. The breakfast was good although the selection seemed smaller then previously. The staff are pleasant and helpful. We would return."

"Superb………………,,., Excellent"

"A friendly welcoming hotel with clean amenities. Lots of menu choices"

"Lovely hotel with great facilities and location."

"Derby Mickleover Hotel has wonderful friendly, helpful and professional staff who offer a warm welcome and constant, friendly enthusiasm to enable one's stay to be a good experience. However their refreshing professionalism and warm manner, is marred by a hotel that has seen grander times. Everywhere, the hotel is looking a bit tired and is in definite need of some investment to its interior and facilities. I have stayed here frequently due to its location, convenience and lovely staff but these professionals deserve a hotel that is current in its fresh interiors and facilities. I have had to call for house keeping or maintenance to assist in rooms I have been booked into, due to malfunctioning facilities or because I have found unacceptable large areas of black mould growing on bathroom ceilings for example. I have stayed in a lot of this hotel's rooms and in all price ranges. It is disappointing to see and stay at such a hotel with enormous potential; when a lick of fresh paint or replacement of tired facilities or a more rigorous upkeep of rooms with investment, enabling staff to not only perform day to day house keeping but more deep cleaning. Proper investment to provide updating and thorough maintenance of the wider hotel picture and infrastructure, would once again allow this hotel to shine as a luxury hotel if character. Come on Best Western! "

"Stayed here many of times and never disappoints."

"The hotel was fine other than the fact that the earliest check-in time is 1500 and we arrived at 1520 but our room wasn't ready. This isn't acceptable when you have plans to meet up with people. Check out is at 11am so there is plenty of time to prepare rooms for new arrivals. There are two lifts but they both don't seem to work all the time. As this hotel was recently re-branded I would expect issues such as these to be dealt with before reopening. The rooms were clean and a decent size and one of the ladies at the breakfast buffet was particularly friendly & helpful. "

"A1"