Castles in Türkiye

"Hotel is in good location however very poor guest relations. I have already paid everything except extras via Expedia. At the end they asked for a service charge??? I have never heard from any other hotels at the checkout I have to pay for service charge. I didn’t use any restaurant or bar at the hotel and they asked me to pay for service charge. They force you to wear hat for using the swimming pool which many others never wore any. In all three stars more generous for this hotel!"

"I booked this hotel due to high ratings and attractive photos, expecting top quality and no hidden costs. Reality was disappointing. At check-in I was shocked by the unexpected deposit demand- not mentioned clear but hidden, where the price was shown as final with all fees included, it did not include the deposit. The receptionist insisted the rate was “too low for two people” and pushed breakfast hard despite my clear refusal. We compromised: I paid only half the requested deposit. I repeatedly asked if a contactless phone payment (Apple Pay) would allow instant refund at checkout. Each time: “No problem, come 15 min early, we check minibar and return it immediately.” It was a lie. At 3 a.m. check-out (early flight) they said refunds only start at 9 a.m., no physical card= no instant return, transfer takes 3 business days. Mr. Ismail Balaban (shift manager?) and the receptionist showed zero empathy or willingness to help. To this day the deposit hasn’t been returned and no one has contacted me. Worst part: the hotel created the problem but takes no responsibility to fix it. Only I have to chase, email and fight to recover my money. Room: very comfortable beds (only real positive), broken bathroom scale, rusty bathtub plug, constant beeping from bathroom 24/7, average indoor pool. Housekeeping staff were genuinely kind and helpful. For a 5-star hotel this level of unprofessionalism, dishonesty and lack of accountability is unacceptable. Price-quality mismatch is huge."

"Great price great staff great amenities!!!"

"Wow, I wish I could’ve stayed longer. Everything about this hotel was amazing, genuinely some of the best facilities I’ve seen. "

"Always happy to stay here, staff never fails me, always go above and beyond, the fact that it was Ramadan they still came around and gave us water day and night with a little snack. Very caring and considerate. Thank you. I am now a member ☺️"

"Good"

"Room 1804 ​I had a mixed experience during my recent stay at the CVK Park Bosphorus Hotel Istanbul. There were several highlights, but one persistent issue significantly impacted the stay. ​The Highlights ​Outstanding Service: The staff were truly wonderful. From the moment we arrived, everyone was incredibly friendly, welcoming, and professional. ​Prime Location: You really cannot beat the location. It is central, convenient, and makes exploring Istanbul very easy. ​The Downside ​Unfortunately, we encountered a frustrating issue with the drainage in our bathtub. After every shower, the water simply would not drain, leaving us standing in pooled water. ​While we brought this to the staff's attention early on, the problem was never resolved. Despite the issue being reported, it continued throughout the entirety of our stay. For a hotel of this caliber, I expected a much quicker resolution to a basic maintenance matter."

"Quite, clean, people were very helpful, Indoor pool was closed during our one week staying, just the outside pool was open and outside was cold temperature. The pool opens at 11 am, it was very late for early birds. They need to change opening hours to earlier time, like 7 am. We couldn’t find any trails in the forest. Hotel is really close to forest but you can not walk in there."

"We had a comfortable stay they were interested, it was in a very central place in terms of location"