"Despite the hotel staff being friendly and doing their very best (Andy, Sam were kind and helpful), the hotel itself is not in the condition that I would expect from one of this brand - it felt like a lower end Motel 6. Hotels.com had it listed as a 2.5-start hotel which it certainly isn’t in its current state. It appears that there is a lot of deferred maintenance: worn carpets, walls needing patching and painting, tile needing repair and re-grout, missing lightbulbs; a general appearance of a renovation a decade ago that has not been upheld. Are the first night was on the second floor and was in a seriously dilapidated state; the following morning we were “upgraded” to a room on the fourth floor, which was much closer to the standard that one would expect for the brand. Perhaps there is a rolling renovation slowly unfolding? The hotel shuttle was unavailable the day of our arrival despite attempting to arrange it multiple times over the days leading up to our arrival (perhaps there is difficulty in keeping a driver available). Hot tub was out of service and from the reviews this seems to be the norm. The breakfast was subpar and ran out of food a half hour before closing time for the meal. Even the coffee machine stopped working on our second day. The place has plenty of potential, but needs some love and attention."