"My wife and I were really looking forward to visiting this Masseria. As senior travelers we have visited many countries as well as visiting Italy on several occasions and we have stayed in many different establishments. We understand that every country has different standards and criteria.
The room had several problems. The toilet seat hinges were broken making it very dangerous to use. An earlier repair had obviously failed. The towel hook in the bathroom had fallen off the wall previous to our visit and had been placed on a chair by itself. There were 2 lights in the bathroom, the one over the sink did not work making it very difficult to shave.
Shortly after our arrival a large party of local residents arrived to celebrate a special occasion. The dinning room was set up for their lunch. In the meantime they used the common area by the pool for toasts and pictures before lunch. Some of the guests stayed in the common area drinking champagne and did not go into the dinning room. Children were also not interested in the lunch and played around the pool area instead. The common area became unusable for guests in the afternoon.
We had booked dinner and were told it would be at 7:30. When 7:30 came most the local guest were still there seemingly not interested in leaving.
By 8:30 we were served dinner. Based on our experiences it was quite disappointing and certainly not good value. Surprisingly also was that wine was not include and we were charged extra."