"This was a very mixed experience. I'd best describe is as a top tier 4 star experience rather than a 5 star. On the positive side, the rooms are pretty and well appointed, the restaurant serves tasty cuisine and the bar is well stocked. The staff are generally friendly and attentive. The welcome was very warm; the goodbye less so.
However, my overall stay didn't live up to the experiences I've had in other 5 star hotel for the following reasons:
- The pool bar was closed and staff did not come to offer bar or snacks service at all to those by the pool
- The restaurant service was very slow and I was completely forgotten on at least three separate occasions (I walked out on one occasion after waiting for 45 minutes)
- The shower lacks power and was underwhelming
- I was overcharged twice for things I had not purchased or consumed at the bar
- As mentioned, the pool bar was closed which should be more clearly advertised
- On checkout; the staff were uninterested and didn't even ask how my stay was
- The Chromecast function on the TV was not working
Overally, a good stay but disappointing for the price and hotel rating. I wouldn't stay again. Overall it's a shame as with better and more proactive service they are not too far off a five star level. However, giving a glass a cava and a few chocolates at the start of your stay doesn't negate an overall lacklustre attention to detail in service.
Certainly don't expect five star service."
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