"Terrible experience — avoid this hotel. I booked and paid for a Penthouse Suite, but upon arrival the hotel gave me a lower-category room while pretending it was the Penthouse. This was completely unacceptable. When I discovered the issue and challenged them, they initially tried to push the responsibility onto Hotels.com instead of taking accountability. Only after I insisted very firmly did they finally refund me. In my opinion, this is not a simple mistake — it felt like an attempt to...