"We were supposed to receive check in information 24 hours in advance. When we never received it I had to contact the property 3 times before they sent the codes. The room was supposed to have a’sleeper sofa’ - what it had was a cot that took up what little space we had and meant we had no comfortable place to sit. The room was incredibly noisy with constant foot falls and racket from the room above."

"Really cozy room, very nice location, bathroom was clean, kitchen utilities as well. Only thing was that the stairs in the building up to the room were a little unfortunate and very narrow. That wasn’t a problem for us but it is worth mentioning."

"All good and very convenient, it looks like they really care about customers experience :)"

"جداً رائعة"

"The layout of the place is great, very chilled and relaxed. Great location and handy for Regent’s Park. Studio was excellent and quiet. Downsides, when the weather is warm the memory foam bed is very hot but fan supplied. Would be great if breakfast started a bit earlier - say 7:30."

"Clean room. Big bed. There was no elevator but still nice. Updated bathroom. No air conditioner but there was one installed into our unit"

"They did provide 2 rolls of toilet paper but for a family of 5 that was not enough for 8 days and you had to purchase your own. The washer/dryer took over 5 hours to wash and dry clothes and typically they weren’t even dry when done. Our downstairs neighbors smoked pot every night which made it impossible to enjoy the balcony. If traveling from USA be sure to realize there is No A/C hardly anywhere in London. The beds were comfortable at least. No wash cloths provided either but there were...

"Very helpful staff. We were able to store our luggage after our stay until we had to depart for the airport. The view of the Tower of London, Tower Bridge, and the The Shard were particularly impressive at night. Sub-20 minute walk across Tower Bridge to Borough Market for a variety of sweets and treats, as well as The George Inn (London's last surviving galleried coaching inn with excellent fish and chips), alongside immediate access to the Tower of London. Easy access to Tower Hill station to...

"Good customer service (I had to extend my stay but change rooms, the cleaning staff moved by baggage between rooms for free). Overall clean and well maintained. The only warning I have is that the heat build up is pretty bad in the rooms and there is no air conditioning, just windows that you can open and a fan provided. I would recommend it for the cooler months but avoid it come mid June through September."

"Great accom. Great location."

"Had an amazing stay! The location was perfect and the Tube was less than 5 minutes away!"

"At this property, there is no front desk (which may present challenges for travelers desiring a hands-on hospitality experience) however the host is responsive to emails and the cleaning staff was always willing to help with any questions. The property is very close to Russell Square, the British Museum and other great spots in the Bloomsbury neighborhood. Although the rooms are on the small side, they are clean, modern and comfortable. The property also offers free washer/dryer services which...