Find hotels near Theater Works, Hartford from SAR 328

"Room clean and staff super friendly and very accomadating"

"The hotel is in a great location, within walking distance of both the train station and downtown, which made getting around very easy. The property was very clean, and the beds and pillows were comfortable, allowing for a good night’s sleep. I also really appreciated the amenities, the sauna was a great bonus, and the gym was well equipped and excellent. Customer service was okay but not exceptional, and I think there is room for improvement in this area. One area that could especially be improved is the hotel restaurant. I would have loved to see a fresh breakfast option. When I ordered an omelet, it was precooked and simply reheated in the microwave. Although the staff member assisting me was very kind and pleasant, the quality of the breakfast did not meet expectations, particularly given how expensive it was. Overall, the hotel has many strong points, especially its location and amenities, but improvements in service consistency and breakfast quality would greatly enhance the experience. "

"The place is NOT like the pictures. It is outdated, our room smelled like mold and pure humidity, the only other smell around is marijuana. "

"So outdated. The shower pressure, the popcorn ceiling, the yellow walls! 400 a night is a disgrace."

"great quick stay, easy check in, clean rooms. "

"My daughter and I stayed at Residence Inn while attending the Cardi B concert (4/3/2026) The room (a loft) was more like a small, cute apartment! We loved it! The staff was super friendly and helpful. The best part, the breakfast! They had an awesome selection of breakfast foods, fresh fruit and beverages. If I’m ever in Hartford again, I would 100% stay here again. "

"I had wondered about the amenities. the coffee pot was not cleaned , actually had mold in it , and the carpet was lifting at one corner, where i kept tripping on it. I certainly appreciated the rest ! As it was during the turkey holiday and easy to find through downtown Hartford "

"Entered the unit. Started unpacking and found a prescription pill on the carpet. Not sure how that would not have been picked up by the vacuum. There was only one bath towel for two people. Bathroom sink looked like it was just wiped down. The chrome around the drain was dirty and could be wiped off with your finger. The light in the bathroom, although very bright had a thick layer of dust and bugs in it. The shower curtain had orange on the bottom which is mold. It is advertised as a lux boutique. It's more like a college co-op. There were people in the common area cooking early Sunday morning. They were so loud it woke us up. It was so convenient to the arena for the show we were going to, which was great. Blake did offer to move us to another unit but it was three blocks away. We knew we were getting snow that evening so we didn't want to walk further in the snow. "

"It's an attractive room and there was a nice common area. There were plenty of good restaurants nearby"