Search Resorts in The South

"I would never come here on business. The WiFi was down our entire stay. Desk only said “it goes in and out” and offered a voucher for next stay (there won’t “B” one). Website prominently advertises bikes being available, but they were not. Desk only said “they’re down” with no further explanation. Luggage rack and balcony table had screws loose and were unusable until I fixed them myself. The entry door to our suite floor was squeaky, we heard it all night long. A little WD40 could fix it easily. AC grates in our room were filthy, hadn’t been cleaned in years.overall general lack of proper maintenance for the money. On the plus side, the beach was nice, staff was friendly. If that’s all you’re coming for it’s an OK place."

"Clean and Fun for kids "

"Very nice"

"I really enjoyed my stay in the hotel. Thank you"

"It was great"

"Hotel was very clean, but rooms and hotel could use some updating. Location was perfect for all the things we had planned. Staff and food were amazing!!!! Would definitely return just based off of the care provided by the staff. "

"Loved having a separate sitting area with kitchen"

"They advertise onsite parking, and while that’s technically true, there is nowhere near enough parking for the number of units. I stayed from 4/3–4/9 and not once was I able to get a parking space—and I am disabled. I made them aware of my condition before arriving, and I was assured I would be accommodated. That did not happen. It got so bad that we actually had to skip going to the theme parks because I was afraid that if we left, we wouldn’t have a place to park when we returned. Imagine having to tell your child you can’t go to the parks because of something like that. The only option was a parking garage multiple buildings away, and I had to pay for a golf cart just to get assistance. My son even witnessed another disabled woman who was physically shaken dealing with the same situation. The worst part? No accountability. Not even a phone call. I gave them 20 days to reach out before filing complaints—nothing. Based on my experience, I honestly question the reviews. The property is outdated, overcrowded, and poorly managed. I’ve been to Disney and Universal many times—both peak and off-season—and I have never experienced anything like this. I will say this: Expedia was excellent and truly tried to help resolve the issue. Unfortunately, **Westgate Resorts refused to approve any resolution. Expedia still made an effort to make things right, which I appreciate. They had the nerve to use staffing for the delays!"

"Was a stop for one night! Shuttle was the only asset great for cruise/ airport. The check-in staff was the most unfriendly we have ever encountered on our travels!! Housekeeping staff was as well! Rooms were not the cleanest, our feet were filthy walking on the floors! There is No where to go in that area without a vehicle but to hotel next door to eat! It is a Very unpleasant feeling when you are made unwelcome! A smile goes along way! We will not return again! We will look elsewhere! "