"From when we arrived until when we left, the staff were truly outstanding. As an example, we needed tickets to an event, and a member of staff escorted my wife and I as to where we could buy the tickets. Fabulous customer service!
Recommendations on where to eat, places to go, nothing was too much for Wim, concierge Nicola, and the other staff to help us with.
Bravo Team Wagner!
Forza Rosanero!"
"Nice clean hotel in perfect location in touring Palermo. Room was a bit small but not surprising for European standards. Breakfast was okay but not a lot of options. Staff was excellent. Great stay for touring Palermo historical sites."
"Everything about this property was wonderful. From the Staff, especially VITO (who made exceptional recommendations for us) to the delicious breakfast! Even parking our car was a breeze. Highly recommend this hotel."
"Thanks to Expedia we had great deal for a 2 night stay in the villas away from the main hotel on the seafront overlooking the beautiful bay. Unfortunately the villa my sister was allocated was poky and completely in the shade under a big tree but the friendly helpful Reception staff were able to relocate her 1 villa away from mine. However, we were very disappointed with Breakfast facilities. Given the excellent position of the hotel, we would have expected to have an option to eat outside or at least with a good view but there were no windows. When we arrived for breakfast at 8am, most of the food had been taken by the big coach parties. Almost no fresh fruit and even the tinned fruit was not replaced. The fruit juice was heavily watered down & revolting. It was almost impossible to find spoons & teaspoons. The staff were very unhelpful & some of them quite rude. However, the scrambled eggs were very good & freshly replaced. You do need a taxi (don’t use Rosario he may be friendly but totally ripped us off in his battered old van!) or car to get to the little port where the cafes & restaurants are."