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"Mixed Experience – Good Staff, but Several Frustrations Our stay was a mix of positives and negatives. On arrival, Expedia had incorrectly listed our children as infants, so we were asked to pay ~£700 extra despite booking a 2-bedroom family room for two kids - very frustrating. We also had to carry our own luggage to the room. Food was tasty but repetitive; breakfast, lunch, and dinner were mostly the same and themed restaurants were just minor variations of the buffet. No iron in the room (rentable externally for £20/week) and WiFi is free for only 4 devices. Never came across this in a hotel before,especially a Riu Staff were mostly friendly, especially the entertainment team, but towel staff could be more welcoming. Drinks were good quality, but tables and sunbeds weren’t cleared, guests are expected to dispose of their own glasses and plates. Overall, the hotel has good staff and basic comforts, but repetitive food and minor service shortcomings made our stay less enjoyable than expected."

"This is an extraordinary place. The breakfast is as amazing as I ever had. 8 restaurants each with different menu and Kensei is world class. The staff is remarkable and the setting where the is both pools and a beach is perfect for kids. Lots of kids. Great vacation!"

"The hotel is good overall, the pools and facilities are excellent but the food and drink in the restaurants is pretty average. Also, they close the main pool area all day for private events which is annoying. "

"Phenomenal Hotel! "

"The hotel is beautiful, every little detail is managed and thought of. The room is clean and spacious and the hotel is constantly groomed to ensure it always looks immaculate "

"We loved our stay! Great for families, lovely and clean! Spacious rooms! Would return. "

"I cannot explain how lovely most of the staff at this hotel are. It is so important and makes such a difference. Paula in the main restaurant was outstanding, as was Javier the lifeguard. It is ~25 minutes from the airport and easy to get to which is lovely after a 4 hour flight. The renovations are stunning. The quality of the beds, the bar furniture, fixtures and fittings is really evident. All inclusive drinks and food - outstanding. There was even à la carte ‘snack bar’ restaurant food between 12-6 which was wonderful. I don’t often consider returning to the same place, but if I were to go back to Tenerife, I would seriously think about it. Don’t hesitate to book. "

"We had a great experience!! Very clean hotel with beautiful view, access to the beach. Across the hotel there is a shopping center with two very good Italian restaurants."

"Excellent staff, particularly in the restaurants "