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"Very clean"

"Lovely hotel with incredible views over the sea, very nice pool, good location with restaurants etc nearby and a 15 mins walk to the main part of Puerto de la Cruz (a bit steep on the way back). Plenty of parking within 5-10 mins walk. Breakfast is good, only negative is that the lifts are quite slow. "

"Brilliant experience. Very friendly staff. Views of the ocean and location were excellent. Breakfast was scrumptious (special thanks to the chef at the omelette station) but food at other restaurants at the resort could get better (basics like burger and wrap were underwhelming) . Would definitely come again for the hospitality and the vibe."

"Great experience from start to end. Reception, pool & restaurant were lovely. Room was a little tired but was huge and kept immaculately clean with all required utensils etc. Yes there is a hill but there is also free shuttle bus provided and cheap taxis if you really can't manage the climb. All in all I have rated this as excellent as for the price paid, you can't beat it. "

"Staff not overly nice or helpful"

"Hotel in an excellent position opposite the beach. Room was spacious as was the balcony and with plenty of seats. Pool area is very good with plenty of sun beds although there are still ‘bed bookers’ Breakfast catered for all tastes being extensive. Although there did not appear to be a restaurant in the Cleopatra, the 3 restaurants in the Mediterranean Palace are available for Cleopatra guests. Not expensive and with 20% discount very reasonable, not busy and good food. Very enjoyable stay. Thank you"

"Superb hotel. I’d look nowhere else if coming to Tenerife. Never disappoints. Lovely staff. Well sited. Good food."

"Apartment very clean, light & spacious. Lovely balcony. Pool is beyond belief! Breakfast everything & anything you might possibly want. Excellent!"

"Lovely apartment lost a star as arrived late due to cancelled flight and no restaurants, bars or facilities for food, even vending machine didn’t work. Only there for a night "