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"The hotel is definitely a good option if you are looking for a hotel near the airport (only 30min away). It is a huge complex and it’s amazing to see how well it is managed. Staff was excellent although it don’t start well. In an American hotel chain I was told that they don’t have too many king size beds. Then I was told I’ve been upgraded to a larger room. Upon entering the room it was the same situation which I experience more frequently around the world. A room with facilities for handicapped guests is being presented as an ‚upgrade with more space‘. It was sorted out afterwards but it becomes more a nuisance that I have to mention it explicitly at checkin every time."

"Everything was okay "

"Great experience. Clean, luxurious and great staff. Restaurant and bar are excellent also."

"My stay at SereS Springs Resort & Spa was absolutely unforgettable! From the moment I arrived, the staff made me feel welcomed and celebrated. I stayed in one of their private villas for my 48th birthday, and everything was beyond beautiful. The villa itself was stunning—peaceful, clean, and luxurious with the perfect private pool setting. The birthday decorations were everything I asked for and more. Waking up to a beautifully decorated pool and enjoying a floating breakfast on my special day was truly a once-in-a-lifetime experience. The service was top-tier. The staff was attentive, kind, and always ready to assist with anything I needed. They made sure every detail of my birthday celebration was perfect, and I truly felt special the entire time. The resort grounds are gorgeous, very relaxing, and give you that true Bali luxury vibe. If you’re looking for a place to celebrate something special or just unwind in a peaceful environment, this is definitely the place to be. Thank you, SereS Springs Resort & Spa, for making my 48th birthday so memorable. I will absolutely be back!"

"Will definitely stay here again as after 30 years of coming to Bali this hotel and location has best mix to suit everyone. We had a bungalow and room great layout and traditional although floor creaky. Bed firm but comfortable we slept well each night"

"This hotel is in a great location. Walking distance to shops, restaurants and the Icon mall."

"Fantastic hotel, beautiful spacious rooms, fantastic staff, huge pool and great food."

"Ary was truly a blessing on our first trip to Bali. Many thanks to him. The rest of the staff was also helpful, kind, and generous. We will be back for sure. Many thanks to all who helped us enjoy our stay. Job well done!!!"

"Our stay at Alaya Resort Ubud was perfect. The staff is warm and attentive. The food for breakfast was fresh and there were so many options both from the buffet and from the a la carte menu. Our room was immaculate and the ac kept us nice and cool. The pools were great and we also used the spa which was delightful. If you're looking to stay in Ubud you should definitely stay at Alaya Resort Ubud."