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"The hotel does not have 24 hour shuttles to the airport but did provide an Uber for me."

"The room was clean. But the shower knob was already broken, the bathtub floor had a massive air pocket. The night staff was passed out in lobby when I was checking out had to call the phone. Took the woman 5 minutes to get up lousy service. The room was very clean, but the walls paper thin."

"The hotel itself is a very nice property, lobby and rooms are quite attractive, spacious and well-equipped. Amenities and service, not so much -- couldn't get a room assigned at 2:30, sent to a room that had not been cleaned, no coffee in the lobby before 6:00, none of which were extreme but cumulatively giving a sense that this hotel is not as nice as it could be and should be. It started as a high-end downtown option and has slowly but surely become a good but by no means exceptional hotel. Location is very nice, downtown Providence and within a few blocks of many restaurants and other amenities."

"The room and breakfast was good! I would stay again."

"The hotel was spectacular and had no complains!! Clean room and friendly staffs!! I will def book another stay at the hotel!!! "

"Place is nice and clean good the staff very nice and also the manager too .good place to be parking easy to fund free parking "

"No breakfast. They charged me 5 dl. for a small cup of coffee. To old for the price. "

"Counter staff....awesome! Very friendly and help ful. House keeping one big fat zero. Asked several times for house keeping. Front desk said they would send them. We had to make own beds and take out our own trash. Had to get TP paper from the front desk. Whenever, i needed something inregards to what house keeping should do. Only two floors have working ice machines. Pool was closed. Although, i love the convience of its location, friendliness of the counter staff and affordability, i might be looking for somewhere else. "

"We were extremely disappointed with this hotel. After driving six hours and arriving at elven o’clock at night with two children, the front desk woman informed us that they did not have a room for us because corporate overbooked. When we went to a nearby hotel in search of a room we explained our situation to the front desk man there. He informed us that we were the third group of people to come in that night having had the same experience with Sonesta braintree. We will never do business with them again. "