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"Everything is good "

"I thoroughly enjoyed my stay at the Grand Sylhet Hotel. The staff were very courteous, always greeting me with a smile and eager to assist with any request. The room was exceptionally clean and well-maintained, offering a comfortable and relaxing atmosphere. The hotel itself felt very modern, with stylish décor, excellent facilities, and a welcoming ambience throughout. Breakfast offered a wide variety of options, all fresh and beautifully presented. The restaurant service was attentive, and the food was delicious. The leisure facilities, including the pool and gym, were spotless and well-equipped, making my stay even more enjoyable. Overall, I was impressed by the high standard of service and attention to detail. I would gladly recommend the Grand Sylhet Hotel to anyone looking for a luxurious and pleasant stay, and I look forward to returning in the future."

"Good"

"I booked this property for 5 nights after seeing it in a YouTube video, which turned out to be a mistake. There was no dedicated manager onsite, and the bedsheets and pillows were used and not cleaned. I couldn’t sleep at night because of mosquito bites. For showering, I was only given hand soap. Breakfast was terrible. I waited outside in the morning hoping to speak to someone and eat, but no staff appeared until 9:40 am. I was served two parathas, egg cutlets, and chalkumra curry — with no tea or coffee either in the room or at breakfast. I honestly have no idea how this property got listed on Expedia. After speaking to the “virtual manager,” I left after just one night, but I was still charged for two nights. I’ve spoken to Expedia customer support three times since midnight, but there’s still been no resolution. Overall, this was a very disappointing experience."

" We booked a hotel based on what was shown on the website, but upon arrival, we were given a completely different hotel — Al Ebraj Hotel — which looks nothing like the photos on the booking site. They told us this is our hotel, but it does not match what we originally booked. Regards, M. Khan "

"Communication "

"Great location, plenty to do within walking distance such as shopping, dinning, ATM machines. Also its very easy to find CNG / Rickshaw right outside the hotel. The staff are welcoming, the rooftop pool was nice (not heated), The sauna is good but takes about an hour to fully heat up. The gym was ok for cardio but the heaviest dumbbells are 10kg - however, there is a local gym down the road 4 min walk. I think bathroom tiles could have been better cleaned, Overall it was a positive experience and I would come again if I ever needed a convenient stay. "