"Reception personnel were very accomodating and friendly. The suites are convenient for family travel, despite the sofa bed not being the best. Location is excelent for commuting in London and walking distance fo amazong attractions. Beautiful hotel, highly recommend."

"We stayed here on the night of the BTS concert in Tottenham stadium and the location was perfect. Easy to get to and from stadium and good size for up to 6 adults. Property very clean and well equipped. Only downside was the heat but there is an aircon in the living room and they have supplied 2 fans for the bedrooms."

"The room lost power on the first night (including air condition) , we sent a message to them as instructed we didn’t get an answer until 10 am and they said they would fix it in 30 minutes but they never came back and they didn’t fix it all morning. When we were leaving to start our day we reminded them and that is when they finally decided to fix it. We spent all night and all morning while we were getting ready without ac and it basically felt like we were outside for that day. The room was...

"Really cozy room, very nice location, bathroom was clean, kitchen utilities as well. Only thing was that the stairs in the building up to the room were a little unfortunate and very narrow. That wasn’t a problem for us but it is worth mentioning."

"This place is beautiful. They put a lot of thought into all the details. A true boutique feel. I would absolutely stay again. It is walking distance to King’s Cross Station and the surrounding area is delightful. The only reason I docked it a star is due to the check in process. I booked the place about 48 hours before arrival. They reached out through Expedia asking the time I expected to arrive and they advised I needed to fill a form out. I replied with my arrival time and I advised them the...

"Our stay at Clevelend Residences was very pleasant. Our studio apartment was clean, well-kept with all necessary amenities in a nice building 2 min away from Russell underground station and 2 min from food stores, cafes, and a movie theater, not to mention an 8 min walk to the British Museum. We are definitrly coming back! Jane"

"We had a lovely stay at Hausd in Soho. The room was a real highlight — beautifully designed, very cozy, and exceptionally clean. The location in Chinatown is a major advantage. Despite being in such a lively area, the room was very quiet. We also want to highlight the excellent service: the Hausd team was always available and very responsive. The check-in process was smooth and straightforward, and communication throughout the stay was clear  and efficient. Overall, it’s a perfect combination...

"Room didn’t match photo on website, little disappointing.Hall and stairs were very shabby and dirty . Room was clean but again very shabby ."

"The host took days to respond to messages as a result I could not get access to the property for 3 hours after checkin time.The central heating in the lounge leaks causing the whole floor to be soaking wet. It was only because I was emptying buckets of water that this was addressed despite the host being notified. The amenities are very poor (broken dishwasher, broken wardrobe, kitchen badly stocked and the oven was broken initially). To top it off an enforcement officer came knocking wanting to...

"The room was not cleaned and after contacting them for a lost item, they refused to find it."

"Rooms do not have AC instead you are given a fan , which isn't sufficient when it's 31 degrees outside. Water pressure was low in our room so we could not shower until after 2pm despite reporting the issue at 10am. The room we were given was on the ground floor and did not have an outdoor area therefore we were unable to use this to dry our clothes outside in the warm weather. The photos of the rooms make it look like every room as some outdoor space. Washer dryer supplied was not good quality,...

"Gute Anbindung an die öffentlichen Verkehrsmittel. Wasserdruck in der Dusche sollte dringend verbessert werden. Leider keine Klimaanlage, hatte ich aber bei der Buchung übersehen. Trotzdem wurden Ventilatoren zur Verfügung gestellt. Die Fernbedienung vom Fernseher hat nicht funktioniert und sie konnten sie auch nicht reparieren oder für Ersatz sorgen. Hatten eine Sofortbildkamera bestellt (wird als Zusatz angeboten) und bezahlt. Wurde leider nicht geliefert. Die Erstattung der Kosten erfolgte...