Search Cottages in Sugarloaf Key

"We had a really rough travel day, so arriving to find our room wasn’t ready was incredibly frustrating. We got there around 9:00 AM on only three hours of sleep and even told the staff we were willing to pay for an upgraded room if it meant we could check in sooner. We were assured multiple times that they would take care of us and that our room was being worked on and would be ready shortly. Unfortunately, that “shortly” turned into about 3:00 PM. Throughout the entire day, we kept being told things that simply weren’t true, which made the experience even more disappointing. The lack of transparency and constant runaround was unacceptable. When we finally did get into our room, the issues didn’t stop—the shower wasn’t even working. After all the inconvenience, they moved us into a suite, which ironically was the same type of room we had offered to pay for earlier but were told wasn’t available. We stayed at this property five years ago when it was under Marriott, and the experience was significantly better back then. Sadly, this visit was a complete letdown. Between the poor communication, delays, and maintenance issues, we will not be staying here again."

"Clean room !"

"Amazing!!!"

"Everything was awesome. "

"The pools were very nice, breakfast was excellent, only thing they can do different is have some outdoor entertainment at the pool area "

"Yes,yes"

"Beach is beautiful. "

"The shower has poor water pressure and couldn’t regulate the temp. "

"One of our two rooms had multiple issues most of which were solved quickly. Safe and tv remote batteries were doa. Toilet needed some work. All the work was done quickly but should have been checked prior to checkin. The place is very convenient and loved the shuttle service and proximity to stores and such. The pool area was great. The included breakfast was good but coordination between front desk and the restaurant needs some attention regarding how included breakfast is taken care (re cards per day as opposed to cards per stay)"