"Our room door closed and unable to open using our key. It happened for 3 times unfortunately staff responded very slowly and their reaction showed as normal, we thought it not a sudden problem they heard complaints many times 🙃,, the manager (male staff in reception)also very calm and replying to all pls don’t raise your voice it’s seems very unfair. Not only for us, neighbours 3 or 4 people also faced and our relatives who stayed in 3rd floor faced this problem 🤔
To all reply was don’t raise your voice 🙃
We wasted more than 15 minutes bcz of this incident"