"Our experience at Rosewood Le Guanahani St. Barth was mixed. The property is beautiful, very well maintained, and in a stunning location. We encountered several friendly and helpful staff members, and the team was especially helpful with arranging taxis and transportation around the island.
Unfortunately, one incident significantly affected our overall impression. While at the pool, a staff member told us that the lounge chairs were for “hotel guests,” in a way that made us feel as though we were not guests ourselves. Regardless of the intention, the comment felt discriminatory and was extremely uncomfortable and disappointing. At a luxury property of this caliber, every guest should feel welcomed, respected, and valued.
We reported the incident to the manager, who offered a sincere apology and kindly offered to cover our lunch as a gesture of goodwill. We appreciated the manager taking the matter seriously and attempting to make amends. However, the gesture did not erase how the incident made us feel, especially because this should never have happened at such a high-end, well-established hotel.
We also found the restaurant options somewhat limited, with less variety and diversity than expected from a luxury resort.
Overall, the property is beautiful and has some excellent staff, but this unfortunate incident overshadowed many of the positives. We hope the hotel takes this feedback seriously so that every guest receives the same level of respect and hospitality."
St Barts New Luxury Villa Roc E Mar, Fantastic Ocean View, Large Pool, Exclusive
10/10 Excellent
"Mr. Strokirk,What a pleasure to visit your beautifully designed home-Thank you!The architectural details showing camera-like lens views out the large windows were so well thought out!Franscoise met us early when our flight was changed and gave a review of the home, leaving us with a pleasant surprise gift of wine and excellent cheeses-thank you!Maria worked diligently each day keeping the home clean. While my wife and I leave a clean footprint wherever we visit, Maria made sure the home was spotless-thank you!We are grateful and hope to return soon!The setting was unparalleled…steps to the beach, mountain vistas, and mesmerizing waves. Your home will be our go-to on return visits."
"The attention to detail by the staff were second to none. From the moment we arrived there was an abundance of attention and pampering. The concierge service sets an impressive standard. This was truly the nicest stay I’ve experienced and i cannot recommend it more."
"Beautiful boutique hotel in St Barth. Our villa was spacious and with most amazing views! We had breakfast couple times from restaurant and truly enjoyed it. Dinner we had was also very tasty and with good atmosphere. We loved our stay and would def return!"
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