"Our room and the property were as expected from the photos with the exception of an unusually strong chemical “air freshener” smell that was used (presumably) to mask the smell of something else. In addition, the air conditioner was on full blast when we walked in, so the room was strangely cold. We were tired, but tried to open all of the windows and the door to try to air out the room and turned off the air conditioner. After about an hour, the smell did not go away so we reached out to management, who were completely unhelpful. They offered us a fan or a change of rooms to a much smaller room with a much smaller bed. They did not walk the 50 feet to the room to better understand the problem or offer a similar room without the cleanup problem. They gave us the impression that they could really care less. In addition to the strange smell and the immovable management team, the floor was dirty (we know this because we wiped up the water that spilled from the free standing tub in the bedroom and the towel we used to wipe up the water was filthy afterward) which led us to believe that perhaps a dog had been in the room before us. All in all, it’s a cute property but we would never go back. At nearly $500/night, we had hoped for more."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
