"Everything was amazing from start to finish."

"Let me start with praise for Ms. Maria who was working the front desk when I arrived a couple of hours before check-in time. My plan had been to store my bag at the hotel, find a coffee spot nearby and hole up there until 4 p.m. On this stormy Friday afternoon, though, without my even asking, Ms. Maria eagerly and cheerfully found me a room where I could dry off, relax and clean up earlier than I’d planned before the event I had traveled to see. Her sincere welcome set the tone for an enjoyable...