"Clean room; friendly staff. Coffee was awful. I think it was the bottom of the pot."

"We called informing them of a late check in. This was their first opportunity to inform us that the elevator was broken. We arrived at the hotel around midnight. The night clerk was sitting down reclined in an office chair with his legs propped up, head phones on, and playing on a laptop. I said hello, sorry to interrupt. He said "It's okay" as if I did interrupt him. Being a former district manager, my coaching and development would have told him to say, "No, please don't apologize. I'm here to...

"This hotel served its purpose for a short stay, but unfortunately I would not choose to stay here again. The property is very dated, had a noticeable musty/moldy odor, and did not feel particularly clean. The bed linens were stained, which was especially disappointing. The complimentary continental breakfast was mediocre at best. While I appreciate that breakfast was included, I expected better quality and selection. We were in town for a bereavement trip, so the hotel met our immediate needs...