"I understand things happen, but I will never choose a hotel chain that excepts me to be grateful to be a customer. When we arrived the hot tub was out of service. The kitchen was being remodeled so there was no breakfast or evening meal service and they were not supplying any coffee in the lobby. Their compromise … a one way shuttle drop off within 2 miles. For a hotel to be a “home” away from home. This was more of a pay us for what we list on the website, not for what you get when you...

"Decent hotel. Our room was stinky but after an 8 hour drive we didn’t want to deal with moving. Our room was right next to elevators and very loud late night with kids playing and adults coming in after some sort of partying. The air quality alerts forced us to run inside on treadmill which was sweltering with no fans, not good for 5 mile run. We also did not know breakfast was offered as it was located down 2 halls and tucked away in a room."