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"The bathroom door would not stay shut. The mattresses should be turned around or switched out. The mattress closest to the window in 405 in Sitka ak could be switched to a firm mattress."

"The room was lovely, very spacious and a comfortable bed! Enjoyed the close proximity to the local restaurants and shops"

"We enjoyed our stay! Had the room of choice! Staff was curious and helpful. I'll be back"

"Asked for room to be made up twice during my five night stay. It never happened. "

"So, I must say I loved staying there. BUT, it’s old. Our room was clean and quiet. Tub dripped a bit which I didn’t care about. Window to didn’t shut quite right. The parking lot was nearly unusable cuz they chose not to deal with the massive snow, but they directed me to a lot across the street I could poach if I left by 8am. You can tell it was amazing in its heyday. My daughter (9) gives it full 5 stars. I only rated cleanliness lower because the ice machine on 2 had LOTS of dust on top of it the whole 4 night stay. Ice machine on 4 didn’t work. All that said, I found it lovely and would wholly recommend if you don’t mind a few quirks in a beautiful old hotel that’s got clean rooms and great food nearby."

"Good "

"The water view is awesome! The staff is friendly. For an older property the room was clean. The walk ability to downtown Juneau is great. "

"Very nice hotel. Staff is friendly and helpful. The kitchen was well stocked and saved us a lot of money and time by not eating out for every meal. "

"The facility started by acknowledging that they charge a resort fee only to raise the cost up outside of Expedia. Then three days I did not even see housekeeping in the halls. I was told they haven’t been showing up. Maintenance came in made a mess in the bathroom for the guest to clean up and the breakfast was microwave breakfast sandwiches sold separately coffee was never available although there was a pot "