"Customer Service should be the number one priority in hospitality. However, Russell from the pool bar made my experience there extremely uncomfortable. I watched him publicly embarrass a group of teenage girls, because he wasn’t aware that they had already settled their bill. When he was corrected by his fellow coworker, he refused to apologize. In fact, he bluntly stated, “I’m not apologizing to them for nothing”. Even after threatening them with security in front of a bar/restaurant full of...

"Great place in downtown. Staff is amazing Andrea n Franny are best. Very professional and very knowledgeable."

"Great staff , beautiful rooms and great location everything there was superior. Definitely coming back again."

"Location is very local very walkable to the marina, duval, and sunset pier. Yes you can park your car on the property yourself for a daily fee . But your choice. Atmosphere is pleasant and decently modern for Key West. Rooms are decently sized and beds were 2 queen size. Me personally I’m not fond of carpets due to they do hold a lot of dirt dust and I’m sure other stuff. Carpet is worn out to an extent but not super bad. Bathroom was a nice size with shower and separate soaking tub. Value for...

"Magnificant"