"Nice place, will get the job done. I'm a beach person, so the lack thereof was a huge turnoff; I would not be inclined to go back because of that. I did not care for the animals, but the kids loved them lol. Lovely gym, I went every morning. Like most resorts, the buffet is always good. My initial room had a dented and slanted bed. Very weird bed, very uncomfortable, gave me the ick. The staff was great at getting me a new room quickly, though, which is why I gave them 5 stars; very nice staff. Restaurant reservations are The Hunger Games, and there is an upcharge at every location for many, many things. This is my 3rd all-inclusive in Mexico now though, and they all have upcharges like this, so okay. Again, we went to the staff for help with booking for restaurants, as the app was always full, so more praise for them.
The resort is long, rather than wide, if that makes sense. They have trains that take you from one end to the other; you can stop where you need. They do come in handy and for the most part, we were able to get seats. Sometimes, we would just walk, it's quite the walk lol, but we got used to it.
I need a beach. I also need a nicer room, sink was clogged, the toilet was leaking, some food served spoiled, and I do not care for so many upcharges. But this is a 4-star, not a 5, from what I'm understanding, and that is probably the difference I'm feeling. My kid had fun, it was her birthday, but she said she preferred the all-inclusive in Jamaica last year."
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