"I am writing to formally complain about the disrespectful and unprofessional treatment I received from a staff member on Tuesday 30 July , an incident witnessed by your manager, Mr. Marcos. Due to a timing oversight, I was 45 minutes late for checkout. I took full responsibility, apologized for the delay, and explicitly stated that I was willing to pay any standard financial penalties. Despite my cooperation, your staff member openly attacked my integrity in front of Mr. Marcos, claiming I was...

"The location was great. The check-in process was not good. We follow the instructions and the automated system was in Norwegian and we couldn’t understand what it was telling us. Thanks to a guest of the hotel who helped us get through the front door so we could check-in. Also the confirmation of the booking indicated that there would be breakfast delivered to our room, but nothing came for both mornings that we stayed. The room was good, but the bathroom was very hot and tiny."

"Great location!"

"Clean and convenient. Centrally located. Very scenic neighborhood. Enjoyed our stay."

"Great location and my room was well-appointed. Quite modern and up to date is a beautifully classic building."